help/
98 pages · Updated July 25, 2026
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- How do I go from a solar and battery planset to a Symbium application? – Symbium
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- What issues does Symbium support not cover? – Symbium
- What happens to my application after I pay? – Symbium
- What types of HVAC projects are supported? – Symbium
- How do I clone a project on Symbium? – Symbium
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- How do I delete a project on Symbium? – Symbium
- How do I access a shared project? – Symbium
- What types of water heater replacements are supported? – Symbium
- How do I share a project on Symbium? – Symbium
- Why am I receiving email notifications about a project? – Symbium
- How is the required number of inverter strings, microinverters, or optimizers determined? – Symbium
- What jurisdiction is my property in? – Symbium
- How do I submit a revision through Symbium? – Symbium
- How do I review project requirements in the Analysis tab? – Symbium
- What are the file requirements for uploading documents? – Symbium
- How can I schedule an inspection? – Symbium
- Can I update the address or description on my permit card? – Symbium
- What information is needed for a window replacement permit? – Symbium
- Can I get a refund for jurisdiction permit fees? – Symbium
- Can I get a permit for a service panel upgrade in Symbium? – Symbium
- Why is my project not available? – Symbium
- How do I create an account on Symbium? – Symbium
- What does Symbium support help with? – Symbium
- How do I contact Symbium support? – Symbium
- How do I pay for my permit? – Symbium
- Where is my payment receipt? – Symbium
- What information should I include when submitting a support request? – Symbium
- How do I verify my state contractor license? – Symbium
- How do I fix incorrect property data? – Symbium
- Why can't I proceed to payment? – Symbium
- How do I complete and track a revision? – Symbium
- Can I change the email associated with my account? – Symbium
- Why are some fields not editable? – Symbium
- Payment Receipts and Refunds – Symbium
- My account is locked. What do I do? – Symbium
- How do I find my permit or inspection card? – Symbium
- How do I reset my password? – Symbium
- How do I complete account verification? – Symbium
- Why can't I upload my documents? – Symbium
- Why can't I pay for my permit in the jurisdiction's portal? – Symbium
- Do I need a new solar permit when reroofing a property with existing solar? – Symbium
- Where can I find my approval document? – Symbium
- Why hasn't my permit been created or issued yet? – Symbium
- How do I use Symbium to check compliance and submit a permit? – Symbium
- Why do I need to add a separate inverter entry for my battery storage system? – Symbium
- Why am I seeing an error when I try to pay for my permit? – Symbium
- How do I find my property's land use? – Symbium
- Why is my address not found on Symbium? – Symbium
- How do I specify a battery expansion pack in Symbium? – Symbium
- What kind of reroofing is supported in Symbium? – Symbium
- What solar and battery storage project types are supported in Symbium? – Symbium
- Do I need a separate permit for a service panel upgrade with solar? – Symbium
- How do I provide existing venting details in a reroofing project? – Symbium
- What project types are available in Symbium? – Symbium
- Can I add to an existing solar or battery system? – Symbium
- Where is Symbium available? – Symbium
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- How does Symbium process my permit application? – Symbium
- How do I set up two-factor authentication (2FA)? – Symbium
- Why is my business license failing verification? – Symbium
- What are the different fees that I see on Symbium? – Symbium
- Why isn't revision available for my project? – Symbium
- How do I request a new feature? – Symbium
- Why is my jurisdiction not available on Symbium? – Symbium
- Why can't I complete the Project Scope tab? – Symbium
- Where does my address and property data come from? – Symbium
- Can I get a refund or transfer my Symbium fees? – Symbium
- How do I log in to Symbium? – Symbium
- What do I do if my solar equipment is not listed? – Symbium
- Where can I find my permit status? – Symbium
- Project Access and Management – Symbium
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- Getting Started – Symbium
- Building and MEP Projects – Symbium
- Payment Receipts and Refunds – Symbium
- Contacting Support – Symbium
- Project Scope and Requirements – Symbium
- Account Setup and Sign-In – Symbium
- Account, Projects, and Support – Symbium
- Revisions, Inspections, and Permit Cards – Symbium
- Application Status and Permit Issuance – Symbium
- Document Uploads – Symbium
- Fees and Payments – Symbium
- License and External Account Verification – Symbium
- Permit Status and Next Steps – Symbium
- Jurisdictions and Coverage – Symbium
- License and External Account Verification – Symbium
- Application Submission – Symbium
- Rooftop Solar and Battery Storage – Symbium
- Diagnosing Issues and Eligibility – Symbium
- Address and Property Data – Symbium
- Reroofing – Symbium
- Rooftop Solar and Battery Storage – Symbium
- Project Eligibility, Requirements, and Workflows – Symbium
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